Digital Education Wiki Spaces

Accessibility — Assessment — CampusPress Guides — Digital Education — Gradescope Guides — Learning Technology Good Practice — Lecture Recording — Moodle for Learning — Moodle Baseline — Moodle How-Tos — Multimedia — Student Online Learning — Zoom

Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

Typical Procedure

Normally when Moodle sends a submission to Turnitin it can take several minutes to an hour for the similarity report to become available depending on the amount of requests Turnitin is receiving.

Typically, a notification will appear for a submission to indicate that it is being queued with a Turnitin ID being assigned shortly afterwards.

A similarity percentage score should then appear in the assignment submission area shortly afterwards through which the similarity report can be accessed by clicking on it.

While Turnitin similarity reports are typically generated as expected there are times when a report is not generated for a submission. If similarity percentage score and report have failed to generate for a submission then you will likely see a red ‘X' where the percentage score would normally be visible. In some cases, the Turnitin status may have remained as 'Pending’ for some time after the submission deadline which also can indicate that the percentage score and report have failed to generate.

There are several reasons why a similarity percentage score and report might fail to be generated.

1. Assignment Settings

Firstly, it is important to check the Moodle assignment settings to determine whether reports are set to generate on a particular due date or upon submission to the Moodle assignment activity. This is managed by the Turnitin plugin setting called ‘Report Generation Speed’.

 Generate reports immediately (students can resubmit until due date)

Similarity reports will be reports will be generated for every draft a student submits, overwriting each time. After the third submission there will be a delay of 24 hours between generation of reports.

If the assignment has been set to generate reports immediately (students can resubmit until due date), the

Generate reports on due date (students can resubmit until due date): An originality report will only be generated for the final file a student submits for an assignment.

If the assignment has been set to generate reports on the due date, Similarity Reports will only be available once the assignment due date and time have passed.

2. File Types

3. Accepting EULA

4. Turnitin Service Disruption

First you should check your assignment settings to see whether reports are set to generate on due date or on submission. (See: When will I/my students see their originality reports?) If only a limited number of students are having this problem, the issue may be that they have submitted the wrong file type. (See: What file formats does Turnitin accept?.) Finally, the problem may be due to a delay on Turnitin’s side. (See: What happens if Turnitin is down?) If the problem persists, please contact eden.digital@lse.ac.uk for support.

  • No labels

These pages are created by the LSE Digital Education Team and licensed under a Creative Commons Attribution-ShareAlike 4.0 International License CC BY-SA 4.0