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In the first instance, check with your department regarding their plans for setting and accepting coursework and assessment online. Moodle will be the core platform, though teachers and departmental support staff may use various platforms to maintain communication and continuation of teaching and assessment. Many are using Zoom for office hours and/or seminars.

Technical Support 

DTS Tech Support is your first point of contact for technical issues or queries. Contact Tech Support by email, itTech.helpdesk@lseSupport@lse.ac.uk, by phone or phone: (+44) 020 7107 5000 or visit their web page https://info.lse.ac.uk/staff/divisions/dts/help  

For any technical problems during your online assessment periods, contact Tech.Support@lse.ac.uk or phone: (+44) 020 7107 5000

DTS Tech Support will be operating weekdays 8am–5.30pm (UK time), excluding UK bank holidays, and Saturday 10am–2pm (UK time) during the assessment period (ie During 4-14 January 2022 assessment period).

Unable to submit on Moodle

If you experience any problems during submission, please follow the advice provided on the Moodle page your department’s advice to email your file(s) as soon as possible to the relevant Departmental staff. Please note that you are subject to incurring late penalties if you submit your assessment late.

Please note that Moodle will log you out after 4 hours of inactivity.

Staying safe remotely

For information on how to stay safe while learning remotely, follow this advice from Data and Technology Services (DTS): https://info.lse.ac.uk/staff/divisions/dts/essentials/Staying-safe-remotely-for-STUDENTS 

Useful  links and free downloads: 

• Sophos Anti-virus software: https://info.lse.ac.uk/staff/divisions/dts/services/infosec/internal/free-antivirus-protection 

• Microsoft Office Teams: https://teams.microsoft.com/downloads/   

• Microsoft Office 365: https://info.lse.ac.uk/staff/divisions/dts/services/0365-lse   

Personal Development and Wellbeing 

LSE Student Wellbeing 

It is important to put your wellbeing first. You can book an online appointment with the Student Wellbeing service here: https://info.lse.ac.uk/current-students/student-wellbeing  

LSE LIFE 

Following the shift to online teaching, LSE LIFE are working on developing online workshops. You can keep updated by signing up to their newsletter here. In the meantime, they have provided materials from the essay-, exam- and dissertation related workshops on their Moodle page: https://moodle.lse.ac.uk/course/view.php?id=5362 

You can book a one-to-one online appointment with an LSE LIFE study advisor. Find out more here: https://info.lse.ac.uk/current-students/lse-life/LIFE-goes-on  

Digital Skills Lab 

The Digital Skills Lab has free online learning in various data science, research, productivity and collaboration tools which can be accessed for free using your LSE credentials: https://courses.digitalskills.lse.ac.uk/ 

Coding support drop-in sessions are running daily via Microsoft Teams: https://info.lse.ac.uk/current-students/digital-skills-lab/coding 

How To Guides 

Protecting your devices and data 

Staying safe while learning remotely: https://info.lse.ac.uk/staff/divisions/dts/essentials/Staying-safe-remotely-for-STUDENTS  

Moodle

Moodle Frequently Asked Questions for students: http://lti.lse.ac.uk/moodle-faqs-for-students/

Zoom 

To start using Zoom:

• Go to https://lse.zoom.us/ and Sign in with your LSE username and password.

• Go to https://lse.zoom.us/download and download the Zoom Client for Meetings

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How to use channels for group messaging in Zoom: https://support.zoom.us/hc/en-us/articles/200912909-Getting-Started-With-Channels-Group-Messaging 

Microsoft Teams 

Microsoft offer a suite of training videos and articles: https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7?wt.mc_id=otc_home

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