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Warning

Technical Support 

For any technical problems during your online assessment periods, contact DTS Tech Support on Tech.Support@lse.ac.uk or phone: (+44) 020 7107 5000

January 2022 Online Assessment Period (4-17 January)
DTS Tech Support will be operating weekdays 8am–5.30pm (UK time), excluding UK bank holidays, and Saturday (8 & 15 January 2022) 10am–2pm (UK time)

Unable to submit on Moodle

If you experience any problems during submission, please follow your department’s advice to email your file(s) as soon as possible to the relevant Departmental staff or submit your final assessment file through the alternative submission link (https://lseportal.force.com/studentservices/s/assessment-submission-form) as soon as possible and notify your department by email once you have submitted using the alternative link. Please note that you are subject to incurring late penalties if you submit your assessment late.

Note: Some of your online assessments may require you to submit ‘scans’ of various pieces of work (e.g. handwritten solutions to mathematical questions, sketches of curves, etc).

By scanning we mean creating a high-quality image of your handwritten work, e.g. by using the photo app on a smartphone or tablet or laptop and saving them in or as part of a recommended format, most likely PDF. A particularly simple to use option is Microsoft’s Office Lens, which is supported on iOS, Android and Windows platforms (follow the embedded links for instructions on how to download and use the application on each platform).

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  • Ensured you have enough paper and writing materials to complete the assessment. In general, a good choice of paper would be:

    • A4, Letter or similar size format

    • Feint-ruled (preferably wide) with margins

    • White (or minimally coloured)

    • Non-reflective

  • Read and understand any restrictions placed by the assessment on upload file format; for example:

    • PDF or DOCX?

    • Is a single file required or separate files for each question/part?

    • Should the title include candidate number and/or course?

  • Familiarised yourself with the scanning technology and process. You are advised to perform several practice scans of multi-page documents in the weeks leading up to the assessment period.

    • Do you have sufficient network access where you intend to download and upload your assessment documents? Your scans may result in files of large sizes, and a strong connection will reduce the time needed to upload documents.

    • While Moodle allows you to upload up to 100MB, which should be enough for most, if not all, assessments, this might exceed any caps imposed on metered connections (e.g. mobile phone data).

    • Ensure you have all relevant School contact details in case of technical problems with your online assessment.

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