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Table of Contents
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Typical Procedure
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How similarity reports are normally generated
When Moodle sends a submission to Turnitin, it can take several minutes to an hour for the similarity report to become available depending on the amount of requests Turnitin is receiving. The length of of time is dependent upon the volume of traffic to Turnitin at the time.
Typically, a notification will appear for a submission to indicate that it is being queued, with a Turnitin ID being assigned shortly afterwards.
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A similarity percentage score should then appear in the assignment submission area shortly afterwards through which . You can access the similarity report can be accessed by clicking on itthis percentage score.
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When a similarity report isn’t generated
Occasionally, a submission doesn’t make its way to the Turnitin service and you have to manually push the submission through to Turnitin. Any submissions with the 'Resubmit to Turnitin' message will need to be manually re-submitted by clicking on the message. Once you have done so, the submission should be queued, assigned with a Turnitin ID, and processed as normal.
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There are times when a report is not generated for a submission. If similarity percentage score and report have failed to generate for a submission then In these cases, you will likely see a red ‘X' where the percentage score would normally be visible. In some cases, the Turnitin status may have remained as 'Pending’ for some time after the submission deadline which . This also can indicate that the percentage score and report have indicates that a similarity reports report has failed to generate.
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There are several reasons why a similarity percentage score and report might not be generated. This could be due to with the Moodle assignment settings, the submitted file type, the acceptance of the have generated, including:
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Turnitin Service Disruption
During a Turnitin service disruption, the generation of similarity reports may be affected.
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1. Report Generation Speed
Firstly, if You can visit the Turnitin system status page to check for any service disruptions or scheduled maintenance.
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What happens if Turnitin is down when my students try to submit their work? Turnitin outages will not affect Moodle assignments and files submitted by students will still be securely saved and available for grading and management in Moodle. Similarity reports may be slightly delayed if Turnitin goes down; however, Moodle will keep automatically resubmitting the paper until service is restored, at which point the similarity report will be generated. Typically, no further action will be required in Moodle to make this happen. Although, in some cases you may be required to manually push the submission through to Turnitin. Any submissions with the 'Resubmit to Turnitin' message will need to be manually re-submitted by clicking on that message and they should then be queued, assigned with a Turnitin ID, and processed.  |
Turnitin settings within the Moodle assignment set up
If a number of similarity reports have yet to be generated
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, check the Moodle assignment settings to determine
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when reports are set to generate
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. This is managed by the Turnitin plugin setting called
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Speed’.
If the assignment has been set to generate reports immediately (students can resubmit until due date), the similarity reports will be generated for every draft a student submits, overwriting each time. After the third submission there will be a delay of 24 hours
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before the next report is generated.
If the assignment has been set to generate reports on the due date (students can resubmit until due date), the similarity reports will only be generated for the final file a student submits for an assignment and will become available once the assignment due date/time have passed.
2. Unsupported File Type/Format
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If only a limited number of similarity reports have yet to be generated
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, it may be that the student/students uploaded a file type that is accepted by Moodle but that is not on
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Turnitin’s list of approved file types
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. The submission will still be accepted for the assignment but no
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similarity report will be generated.
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You can pre-empt this by limiting submissions to only the file types allowed by Turnitin
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If
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you notice that a student has submitted an unsupported file type before the due date, the student should re-submit the file in a supported format.
For support in instances where the deadline has already passed, please contact eden.digital@lse.ac.uk.
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For a list of both supported file types
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Incompatible File Types
If any file type is allowed, Turnitin will not generate a Similarity Report for the following:
a.) Password-protected files
b.) Microsoft® Works (.wps) files
c.) Microsoft Word 2007 macros-enabled .docm files
d.) OpenOffice Text (.odt) files created and downloaded from Google Docs online
e.) Document (.doc) files created using OpenOffice
f.) Spreadsheets created outside of Microsoft Excel (i.e. .ods)
g.) Apple Pages
h.) Text with visual effects
Incompatible File Formats
Furthermore, while Adobe® PDF and Microsoft PowerPoint® files are accepted by Turnitin there are some cases in which Turnitin is unable to extract the text from within such file types.
Adobe® PDF - Turnitin will not accept PDF image files, forms, or portfolios, files that do not contain highlightable text (e.g. a scanned file - usually an image), documents containing multiple files or files created with software other than Adobe Acrobat®.
Microsoft PowerPoint® (.pptx, .ppt, .ppsx, and .pps) - Text with visual effects is not supported, and it is recommended that any visual effects such as shadows and 3D be removed prior to submitting to Turnitin.
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and incompatible file types and formats, please see Turnitin’s File requirements page.
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Although PowerPoint files are supported, there are instances where Turnitin cannot generate a similarity report because it cannot read the text:
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To ensure PDF submissions can be read by Turnitin, the following PDF generators should notbe used: LaTeX PDF generator, OpenOffice PDF generator or LibreOffice PDF generator. |
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Student failure to accept the End-User License Agreement (EULA)
When submitting a file to Turnitin, all users are required to accept the most recent End-User License Agreement (EULA). This includes those
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are submitting to Turnitin for the first time as well as those who have submitted to Turnitin previously. If the EULA is not accepted
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, the file will not be submitted to Turnitin
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and a similarity
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report will not
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be generated.
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In such cases, students will see see a message like the one in the screenshot below. This can cause some students to panic but they should be reassured that, although their work hasn’t been submitted to Turnitin, it has been submitted to Moodle, which is the more critical submission point.
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For a similarity
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report to be generated, the
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student will need to return to the assignment submission area and click on the prompt to accept the EULA. The
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student will then need to be ‘allowed another attempt’ in order for the file to be submitted to Turnitin and an originality report generated. Although, if the Moodle assignment due date has already passed then please contact the Eden.Digital (eden.digital@lse.ac.uk) team to discuss an alternative method to obtaining the similarity report
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4. Turnitin Service Disruption
During times of Turnitin service disruption, similarity percentage and report generation may be affected. If you are still experiencing issues after checking all of the above then please proceed to the Turnitin system status page to check for any service disruptions. This page will inform you of any scheduled maintenance or incidents that have affected the Turnitin service.
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What happens if Turnitin is down when my students try to submit their work?
Turnitin outages will not affect Moodle assignments and files submitted by students will still be securely saved and available for grading and management in Moodle.Similarity reports may be slightly delayed if Turnitin goes down; however, Moodle will keep automatically resubmitting the paper until service is restored, at which point the similarity report will be generated. Typically, no further action will be required in Moodle to make this happen. Although, in some cases you may be required to manually push the submission through to Turnitin. Any submissions with the 'Resubmit to Turnitin' message will need to be manually re-submitted by clicking on that message and they should then be queued, assigned with a Turnitin ID, and processed.