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There are several reasons why a similarity report might not have generated, including:
1. Turnitin Service Disruption
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When submitting a file to Turnitin, all users are required to accept the most recent End-User License Agreement (EULA). This includes those have are submitting to Turnitin for the first time as well as those who have submitted to Turnitin previously. If the EULA is not accepted, the file will not be submitted to Turnitin and a similarity report will not be generated.
In such cases, students will see see a message like the one in the screenshot below. This can cause some students to panic but they should be reassured that, although their work hasn’t been submitted to Turnitin, it has been submitted to Moodle, which is the more critical submission point.
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For a similarity report to be generated, the student will need to return to the assignment submission area and click on the prompt to accept the EULA. The student will then need to be ‘allowed another attempt’ in order for the file to be submitted to Turnitin and an originality report generated. Although, if the Moodle assignment due date has already passed then please contact the Eden.Digital (eden.digital@lse.ac.uk) team to discuss an alternative method to obtaining the similarity report for the submission.