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Typical Procedure
Normally when Moodle sends a submission to Turnitin it can take several minutes to an hour for the similarity report to become available depending on the amount of requests Turnitin is receiving.
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What happens if Turnitin is down when my students try to submit their work? Turnitin outages will not affect Moodle assignments and files submitted by students will still be securely saved and available for grading and management in Moodle. Similarity reports may be slightly delayed if Turnitin goes down; however, Moodle will keep automatically resubmitting the paper until service is restored, at which point the similarity report will be generated. Typically, no further action will be required in Moodle to make this happen. Although, in some cases you may be required to manually push the submission through to Turnitin. Any submissions with the 'Resubmit to Turnitin' message will need to be manually re-submitted by clicking on that message and they should then be queued, assigned with a Turnitin ID, and processed.  |