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If the assignment has been set to generate reports on the due date (students can resubmit until due date), the similarity reports will only be generated for the final file a student submits for an assignment and will become available once the assignment due date/time have passed.
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Unsupported File Type/Format
If the Moodle assignment setting for the report generation speed appears to be correct with 24 hours having passed since the last submission or the due date/time having passed then the issue may be that an incompatible file type has been submitted. This would be more likely if only a limited number of similarity reports have yet to be generated.
If a student uploads a file type that is accepted by Moodle but that is not on the list of approved file types for Turnitin, the document will still be accepted for the assignment but no originality report will be generated. We advise limiting uploads to only the file types allowed by Turnitin to avoid this issue.
If this is caught before the due date, the student should re-submit the file in a supported format. For support in instances where the deadline has already passed, please contact eden.digital@lse.ac.uk.
The below file types/formats are incompatible with the Turnitin platform and if submitted it will not be possible to generate a similarity report for them.
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4. Turnitin Service Disruption
During times of Turnitin service disruption, similarity percentage and report generation may be affected. If you are experiencing issues and should have a Similarity Report, view our still experiencing issues after checking all of the above then please proceed to the Turnitin system status page to check for any service disruptions. First you should check your assignment settings to see whether reports are set to generate on due date or on submission. (See: When will I/my students see their originality reports?) If only a limited number of students are having this problem, the issue may be that they have submitted the wrong file type. (See: What file formats does Turnitin accept?.) Finally, the problem may be due to a delay on Turnitin’s side. (See: What happens if Turnitin is down?) If the problem persists, please contact eden.digital@lse.ac.uk for support.This page will inform you have any scheduled maintenance or incidents that have affected the Turnitin service.
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What happens if Turnitin is down when my students try to submit their work? Turnitin outages will not affect Moodle assignments and files submitted by students will still be securely saved and available for grading and management in Moodle. Similarity reports may be slightly delayed if Turnitin goes down; however, Moodle will keep automatically resubmitting the paper until service is restored, at which point the similarity report will be generated. Typically, no further action will be required in Moodle to make this happen. Although, in some cases you may be required to manually push the submission through to Turnitin if this is not done automatically for some reason. This can be done be clicking on the failed to generate icon.  |