Page Comparison

Network and

bandwidth Iimitations

When recording using the Universal Capture application your recording may be impacted by network and bandwidth limitations which could interfere with your recording performance and uploading to Eco360 cloud. This guide provides tips and advice to help you address the issues.

• Check your Wi-Fi connection on your device, if your Wi-Fi signal is weak, move closer to the router or use a wired network connection. You could also restart the router as this helps to clear its memory and resets tasks that might’ve stalled.

• Close down all applications and browser tabs that are not required for your recording to limit their internet usage.

• If you have other devices such as tablets and smartphones that are connected to the same Wi-Fi and not in use during your recording, you could disconnect them as sometimes they run updates in the background and consume a lot of bandwidth.

• We recommend switching Universal Capture to ‘Working offline’ mode to prevent the automatic publishing of a capture right after recording especially if you are connecting with an unreliable or inconsistent network connection. When working offline, the application will not attempt to upload any recordings until you manually switch to working online again (or log out). There is an upload progress indicator that indicates the number of recordings being uploaded and % progress for each recording. The upload to Echo360 cloud is a background process and so does not require the UC application to be open.  If interrupted, it will automatically reattempt upload as soon as a stable network connection becomes available.  Further details on working offline can be found here.

Switch between Working Offline or Working Online:

1. Launch Universal Capture

2. Click into the Universal Capture menu:

   • Echo360 Capture on a Mac.

   • Help on a Windows machine.

3. Click Work Offline or Work Online.